HYPERCOAT ENTERPRISES PTE LTD AND ITS STAFF SHALL STRIVE FOR A

HIGH DEGREE OF PERFORMANCE. IT SHOULD DEDICATE ITSELF TO SATISFY

CUSTOMERS BY OFFERING QUALITY PRODUCTS AND SERVICES, IN A COST

EFFECTIVE WAY AND AS EXPEDITIOUSLY AS POSSIBLE.

TO ACHIEVE WHICH, THE FOLLOWING OBJECTIVE WOULD BE PURSUED:

- TO DELIVER GOODS AND SERVICES TO CUSTOMERS IN A COST EFFECTIVE WAY AND AS EXPEDITIOUSLY AS POSSIBLE.

- WHERE CUSTOMERS REQUIREMENTS ARE NON-STANDARD OR AT VARIANCE WITH AVAILABLE PRODUCTS OR SERVICES, THEN TO CLARIFY TO HIM WHAT WE CAN OFFER.

- TO MAINTAIN WARRANTY CLAIMS TO 0.5% OF ALL INVOICE TRANSACTIONS.

- ENSURE CUSTOMER SATISFACTION AT LEVEL 5 RATING IN ALL CUSTOMER SERVICES.

- DRIVE THE BUSINESS THROUGH CONTINUOUS IMPROVEMENT PROCESS.

ALL THE STAFF OF HYPERCOAT ENTERPRISES PTE LTD WILL BE MADE AWARE OF THIS POLICY AND  ITS INTENDED GOALS.


FOR AND BEHALF OF HYPERCOAT ENTERPRISES PTE LTD

MR. DINESH R. PATEL
MANAGING DIRECTOR

16 September 2003